“Family is such an important aspect of life to us” says Rusty of his children, wife, father and his sister Melissa (who works for the family dealership as the office manager). “For us family is everything. Keeping family so close, even in business is vital to us.” The point certainly is validated when you consider all of the children, siblings and parents that work together to make McFadden’s Friendly Motors a successful venture.
Rusty claims that the business success is, in large, due to the fact that the family is so intrinsically involved, “Things are better all the way around as far as I’m concerned, family, for the most part is more trustworthy. I know that I can leave in the middle of the day and that my employees are going to do what needs to be done. I know that our profits will match up with our sales. And for me, one of the most significant aspects is that I know the customer will be taken care of, never ‘ripped off’ or cheated.”
Rusty continued to authenticate his position of the family and business mix. “It’s feels good when we read Google reviews. People rave about the way we treated them, how kind we are and the value they receive from us. Of course, every once in a while you’ll get one that you wish was better than it was, but everyone has that in this day of social media. When that happens, we simply do our best to resolve any issues a customer might have experiences. Family business means all of our employees are family… and so are our customers! I honestly believe that is why we continue to be so successful.”
Success, however, hasn’t always been served to Rusty on a golden plate. His first marriage regrettably did not go as he had anticipated and it ended after several years of trying to reconcile what once was. However, this marriage brought Rusty his most prized possessions in life, of course, his beautiful children; And who can really be downhearted by that?